Letter template
Sympathy letter to a client or patient’s family
Write a sympathy letter to a client or their family that says what you want to say with care: the wording is gentle, and we handle the printing and mailing so you can simply show up.
From $3 a letter with postage included. Certified Mail $11.
When to send it
This sympathy letter to a client offers a few kind lines for a difficult time, ready to personalize and send. There is no preset greeting, so address the person the way you would in conversation. It signs off "With heartfelt condolences,". Say you are sorry, share one kind memory if you have one, and offer nothing more. Keep health, accounts and case details out, and do not turn the letter toward business.
Printed in a handwriting-style font, folded, and mailed First-Class at $3 with no tracking. Color is +$1, though black ink is quieter. If there is paperwork to handle, send a separate letter later and let this one carry only your sympathy. Send it to one person, with their name, and nothing else in the envelope.
Who sends it
- Dental and medical offices writing to families
- Law and accounting firms after a client’s loss
- Salons who knew a client for years
- Contractors who worked in a family home
Sample letter
Copy it, then make it yours on the order page. It starts with “Dear” and signs off “With heartfelt condolences,”, and you can change both.
Dear Mrs. Haddad,
I was so sorry to hear about your brother. I remember how often you spoke of him in the chair, and how much he meant to you.
There is nothing I can say that will make it lighter. I only wanted you to know that our whole team is thinking of you, and that we are here if you need a friendly face.
Please do not feel you have to reply. Take all the time you need, and know that the door here is open whenever you feel like stopping in.
With heartfelt condolences,
Dr. Anjali Nair, Maple Grove Dental
What to write
- I was so sorry to hear of your loss. Our whole team is thinking of you, and no reply is needed.
- I heard about your mother and wanted to write. She was always warm with our staff, and we will miss her.
- We are so sorry. Your family has been part of this office for a long time, and we are thinking of you.
- I am very sorry for the loss of your husband. I will remember how proudly you talked about him.
- I will not try to say the right thing. I am sorry, and I am thinking of you.
- We were saddened to learn of your loss. Please know we are here if there is anything we can do.
Tips
- Keep it short and quiet. A few honest lines mean more than a long page.
- Leave health, billing, case and project details out entirely. Send any needed notes separately, and later.
- Do not try to explain or soften the loss. Name one real memory of the person and say you are thinking of the family.
- Close by saying there is nothing to answer. One less thing to do is a real kindness at a hard time.
More wording: Thank you for the referral: what to write to a client, Appointment reminder postcard wording for your practice, What to write in a thank you note to a client, We miss you postcard wording for patients and clients, What to write in a birthday card to a client.
What it costs
| How it mails | Price |
|---|---|
| LetterPrinted, folded, mailed USPS First-Class in an envelope. No tracking. | $3 |
| Certified MailUSPS Certified Mail with tracking. | $11 |
| Flat & trackedRigid mailer, never folded, tracking number, checked by hand. | $15 |
Sending the same letter to a list? Mail merge takes up to 400 addresses: $3 a letter, $2.50 from 10, $2 from 50. A letter usually arrives within 8 business days of mailing. Sales tax where it applies.
Send it this week.
Write it once, add one address or your whole list, and we print and mail every copy.
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