Holiday sale: 20% off orders of $10 or more$10+ with code . Through Dec 19. Not for Priority or Certified Mail. Mail a letterOrder

Help

How can we help?

The questions people ask us most, answered. Still stuck? Call (302) 591-7771, Monday to Friday, 9 to 6 Eastern, or email hello@professionalthanks.com.

Ordering

How do I write a letter on professionalthanks.com?

Type your letter on the site, pick a handwriting-style font, add the address and pay. We print it and mail it, postage included. You see your total before you pay.

Is it really handwritten?

It's printed. You choose a handwriting-style font and we print your words in it, on letter-size paper.

Can I choose the handwriting style?

Yes. You pick a handwriting-style font, and the preview shows your letter in it before you pay.

Can I upload my own design?

Yes. Upload a PDF, Word file, JPG or PNG and we print exactly what you send.

Do I need design skills?

No. Type your message and pick a handwriting-style font.

Can I add my logo and contact details?

Yes. Add your logo and contact lines once and we save them. They print on every letter at no extra cost.

Can the letter come from a named person at my firm?

Yes. You write every word, including the sign-off, so it can come from you or from a partner.

What paper is it printed on?

Letter-size paper, mailed the way you choose: folded First-Class, Certified, or flat in a rigid mailer with a free tracking number.

Can I make the text larger?

Yes. Choose Standard, Large or Extra large text when you write your letter.

What kinds of letters do firms send?

Thank-yous for a referral, a longtime client's trust or a finished project, among others. You write it in your own words.

What size paper do you print on?

Everything prints on US Letter paper, 8.5 x 11 inches. Legal-size pages are printed on 8.5 x 11 paper, scaled to fit.

How do I mail a document I already have?

Upload a PDF, Word file or photo, add the address, choose how it's mailed and pay. We print it and mail it, postage included. You'll see your total before you pay, and you can check out as a guest.

Can I mail it to myself?

Yes. Enter your own address as the recipient and we mail it there, just like any other order.

Prices

How much does it cost?

A letter is $3. It covers up to 5 pages, folded in a standard envelope and mailed USPS First-Class, with an email the day it's mailed and no tracking. Certified letter is $11, or $14 with a return receipt. Flat & tracked is $15 for 1 to 30 pages, and postcards start at $2. Printing and postage are always included, and sales tax is added where required.

Do you mail postcards?

Yes. A 4x6 postcard is $2, a 6x9 is $3 and a 6x11 is $3.50. The front is full color, your message prints on the back in a handwriting-style font, and it's mailed First-Class with postage included. Postcards have no tracking. The price drops from 10 cards, and again from 50.

Can you print in color?

Yes. Pages print in black and white unless you choose color. Color adds $1 to a letter, or 5 cents a color page for flat & tracked. Postcards are full color on the front.

How does flat & tracked work and what does it cost?

Flat & tracked is mailed flat in a rigid mailer, never folded, with a free tracking number, and checked by hand. It's $15 for 1 to 30 pages, $25 for 31 to 50, $45 for 51 to 100 and $85 for 101 to 250, plus 20 cents a page over 250. Pages are counted across the whole order, pages times copies. Color is 5 cents a color page.

Mailing and delivery

How long will it take to arrive?

A letter usually arrives within 8 business days of mailing. When your order has a date, it says "Estimated delivery on or before" that day. Certified letter usually takes about 5 to 7 business days once mailed, because it travels at First-Class speed.

My letter hasn't arrived. What now?

A $3 letter that hasn't arrived within 3 weeks of mailing is mailed once more, free. Write to hello@professionalthanks.com with your order number and we'll mail the new copy. Certified and flat & tracked orders have a tracking number you can follow at professionalthanks.com/track.html.

Will I get an email when it's mailed?

Yes. A $3 letter comes with an email the day it's mailed. Certified and flat & tracked orders get your tracking number by email. If nothing shows up, check your spam folder, then write to hello@professionalthanks.com.

Can I send it by Priority Mail?

Yes, to U.S. addresses and up to 5 pages. Priority Mail letter is $25. Certified and Priority together is $35, or $38 with a return receipt. It's tracked and usually takes 1 to 3 business days once mailed.

What return address goes on the envelope?

Your own return address goes on the envelope when you give us one for the order. If you don't, it says Have It Printed c/o your name, with 1308 E Colorado Blvd, #3278, Pasadena, CA 91106.

What does the person I'm mailing to receive?

A $3 letter arrives folded in a standard envelope, with your pages printed inside. Flat & tracked arrives flat in a rigid mailer, never folded, checked by hand before it ships. Postcards go out as postcards, with the address and postage on the back.

Tracking

Where is my order?

Open professionalthanks.com/track.html and enter your order number and the email you ordered with. Certified and flat & tracked orders also have a tracking number by email. Want a person? Call (302) 591-7771, Monday to Friday, 9 AM to 6 PM ET.

Does my letter have tracking?

No. A $3 letter goes First-Class without a tracking number, but we email you the day it's mailed. Postcards have no tracking either. Certified, Priority Mail and flat & tracked orders come with one.

Where do I find my tracking number?

We email it to you. For flat & tracked it usually arrives within seconds of payment. For Certified it comes once the letter is mailed. You can follow either one at professionalthanks.com/track.html.

Certified letters

How do I send Certified letter online?

Upload your pages, choose Certified letter and pay $11. We print it, fold it into an envelope and mail it through USPS, then email you the tracking number. For proof of who signed, add a return receipt, $14 in total.

Can I send formal notices to clients?

Yes. Send them as a Certified letter for a tracking number and a USPS record of mailing and delivery. Add a return receipt, $14 in total, to see who signed.

Do I get a signed receipt?

Only if you add one. Plain Certified letter ($11) doesn't include a return receipt. Choose Certified + return receipt ($14) and USPS emails you who signed and when. It's an electronic receipt, not a green card in the mail.

I have a deadline. Will Certified letter get there in time?

Certified letter isn't faster than First-Class, which is usually about 5 to 7 business days once mailed, so mail early and leave extra days. It gives you a USPS record of mailing and delivery, but it doesn't promise a date. If the place you're sending to needs a certain kind of proof by a date, check with them what they accept.

Refunds

Can I cancel or get a refund?

Not once you've paid. Orders go to print right away, so we can't pull one back. We do refund in a few limited cases, such as an order we decline to mail. The full policy is at professionalthanks.com/refund.html.

Can I change the address after I order?

Orders go to print as soon as they're placed, and we mail exactly to the address you entered, so it can't be changed afterward. If it's wrong, a new order to the right address is the way to fix it.

Your files and privacy

What happens to my file?

Your file is encrypted when you upload it and while we store it. We never sell it, never use it for ads, and never use it to train AI. It's deleted 90 days after mailing, or sooner if you ask.

Do you use my files to train AI?

No. We never use your files to train AI, never sell them, and never use them for ads.

Lists and business mail

How do I send the same letter to a whole list?

Upload a CSV with your recipients, up to 400 per upload, and write one message with merge tags, like a first name. Each person gets their own printed letter with their name on it, mailed to their own address.

Is there a volume discount?

Yes. Bulk mail merge is $3 a letter, $2.50 each from 10 and $2 each from 50, with printing and postage included.

Letter packs and codes

What are letter packs?

Prepaid letters you use whenever you like: 10 for $28, 50 for $130, 100 for $250, 250 for $575 or 500 for $1,100, which works out to as little as $2.20 each. A flat & tracked mailing of up to 30 pages uses five.

Where do I enter a coupon code?

There's one "Coupon code" box at checkout. Type or paste your code there. Codes don't stack.

Accounts and apps

Do I need an account?

No. You can check out as a guest. An account is optional and keeps things like your letter packs and saved addresses in one place.

Talk to us

How do I talk to a person?

Call (302) 591-7771, Monday to Friday, 9 AM to 6 PM ET, or email hello@professionalthanks.com. We're closed weekends. Have your order number handy. The contact page is professionalthanks.com/contact.html.

From $3 per letter, postage included

Write a letter