Frequently Asked Questions

We print and mail your order after checkout. Certified and flat letters come with a tracking number; a $3 First-Class letter has none. Delivery time depends on the carrier. Certified Mail isn’t overnight or Priority. It travels as USPS First-Class Mail with Certified tracking added, and usually arrives in about 5–7 business days. Need it faster? Choose a Certified letter sent Priority Mail.

Yes, for documents you upload: Flat & tracked mails to Canada, Mexico, the United Kingdom, Germany, Australia and Japan, from $29. Choose the country under “Mailing to” when you upload. Letters you write here mail to U.S. addresses only.

Certified and flat letters come with a tracking number, emailed to you when the letter is mailed; a $3 First-Class letter has none. Certified Mail isn’t overnight or Priority. It travels as USPS First-Class Mail with Certified tracking added, and usually arrives in about 5–7 business days. Need it faster? Choose a Certified letter sent Priority Mail.

Files are encrypted at rest. Your files are deleted 90 days after mailing, or sooner if you ask. We never sell your files or information, never use them for advertising and never use them to train AI.

No. You can check out as a guest. An account is optional and lets you buy and use letter packs. We email you a receipt, and a tracking number when your letter has one.

Orders cannot be canceled once payment is confirmed. If we printed the wrong content or mailed to the wrong address because of our error, we will reprint and re-mail at no cost, or refund you in full. Full policy on the Refund page.

No. Certified is a USPS service added to a First-Class letter, so it travels at First-Class speed: usually about 5–7 business days once mailed. It isn’t overnight, and it isn’t Priority Mail. To get there faster, choose a Certified letter sent Priority Mail.

USPS Tracking starts showing movement after USPS first scans the envelope, and that can take a day or more after mailing. That’s normal, and it doesn’t mean anything is wrong. We email your tracking number once the letter is mailed, and you can follow it on USPS Tracking.

Certified Mail doesn’t promise delivery or a delivery date. It gives you a USPS record that your letter was mailed, and when it was delivered or when delivery was attempted. Someone at the address signs for it.

Only if you add one. A plain Certified letter ($11) doesn’t include a return receipt. Choose Certified letter with return receipt ($14) and USPS emails you who signed and when. It’s an electronic receipt, not a green card in the mail. Once the letter is delivered, we email you how to get it.

Certified Mail isn’t faster than First-Class, which is usually about 5–7 business days once mailed, so mail early and leave extra days. It gives you a USPS record of mailing and delivery, but it doesn’t promise a date. If the place you’re sending to needs a certain kind of proof by a date, check with them what they accept. A return receipt shows who signed and when.